All sales are subject to this policy in addition to our Terms of Service.
You will receive an Order Confirmation email as soon as you have placed an order. Please retain this email as we may ask you for information from it in any correspondence. If you do not receive this email please contact firstname.lastname@example.org so that we can investigate and confirm whether your order has been placed successfully.
Prices are as set out on the website and include VAT unless otherwise shown. Where item prices exclude VAT, it will be added in your shopping basket at the current rate, where applicable. We reserve the right to alter prices at any time.
While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.
Due to the many variables in calculating shipping costs, e.g. size, weight, value, fragility, domestic and international deliveries, by air or sea etc., the price of items shown excludes shipping unless expressly stated in the item description. In some cases a separate shipping charge will be calculated automatically and added to the total - you can still cancel the purchase if you are not happy with the shipping price. Where no shipping price is displayed, we will contact you following your order to provide you with a shipping quotation, based on verifiable list prices. We do not charge for handling or packing.
Where items are to be exported from the United Kingdom, you shall be responsible for complying with any legislation or regulations governing the export from the United Kingdom or the importation into the country of destination of the items and for the payment of any duties therein. If the sale is zero rated or not subject to Value Added Tax due to the export of items, you shall take all necessary steps to export the items within the time limits and in accordance with the requirements of HM Customs and Excise and shall notify HM Customs and Excise of the export. You shall indemnify Hansord against any claims made against Hansord for Value Added Tax or other expenses or penalties charged by HM Customs and Excise if the goods are not exported within the time limits or for any other reason relating to your order.
Our returns policy lasts 7 days for sales to customers in the EU. If 7 days have passed by since your purchase or you are not in the EU, then unfortunately we cannot automatically offer you a refund or exchange - if this is the case please contact us by email email@example.com so we can consider your request.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The following types of goods are exempt from being returned or refunded:
- Custom, bespoke or made-to-order items
- Items acquired by us for you in specific response to a request where those items are not normally available
- Sale items. Only regular priced items may be returned or refunded.
To complete your return, we may require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
- Where there is obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after your purchase
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your payment card or original method of payment, usually within ten days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your payment card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable) We only replace items if they are defective or damaged and a suitable replacement is available. Due to the nature of goods sold in our store, an identical match is rarely available. If you wish to exchange it for the same item, send us an email at email@example.com and do not return it unless we instruct you to do so.
You will be responsible for paying for the shipping costs for the original delivery and the return of your item. Shipping costs are non-refundable. Your will be responsible for insuring your item during return shipping. If you receive a refund, the cost of the original and return shipping and insurance (as applicable) will be deducted from your refund.